Last Updated on October 4th, 2024

This Privacy Policy ("Policy") explains how DocTrue Technologies Private Limited ("DocTrue," "we," "us," or "our") collects, uses, shares, and protects personal information about you. This Policy applies to personal information we collect through our WhatsApp chatbot, website, mobile applications, and other online services, including the DocTrue dashboard (collectively, the "Services").

Collection of Personal Information

We collect personal information from you when you book an appointment through our WhatsApp chatbot or register and use our dashboard. The types of personal information we collect may include:

• Name, last name, and phone number: We collect your basic contact information to provide you with our services, communicate with you about our services, and personalize your experience.

• Gender and age: We collect this information to better understand our users and improve our services.

• Doctor specialization and qualification documents: We collect this information from doctors who use our platform to verify their qualifications and provide accurate information to our users.

Use of Personal Information:

We use your personal information to:

• Provide our services to you: We use your information to provide you with our services, including booking appointments through our WhatsApp chatbot or dashboard and connecting you with doctors.

• Communicate with you about our services: We use your information to communicate with you about our services, including sending you appointment reminders, updates, and marketing materials if you have given us your consent.

• Improve our services: We use your information to analyze usage patterns and improve our services.

• Personalize your experience: We use your information to personalize your experience and provide you with relevant content and recommendations.

• Comply with legal obligations: We may use your information to comply with legal obligations, such as responding to legal requests or preventing fraud.

How We Protect Your Information

We take the security of your personal information seriously and have implemented appropriate technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, or modification.

Retention of Personal Information

We will retain your personal information only for as long as necessary to provide you with the services you have requested or as required by law.

Third-Party Services

We may use third-party services (like payment processors and analytics) that have their own privacy policies regarding the information we are required to provide to them for your use of these services. We recommend reviewing the privacy policies of these third-party services.

Your Rights

You have the right to access, modify, or delete your personal information at any time. If you wish to delete your personal information, you can request this by contacting us at info@doctrue.in. Upon receiving your request, we will process the deletion of your personal data in accordance with applicable laws and regulations.

For hospitals using our services, a SaaS agreement will be signed between the hospital and DocTrue Technologies. This agreement will contain all policies and terms regarding data collection, usage, and security, which will govern how patient information is managed within the hospital's use of the DocTrue platform.

Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. We encourage you to review this policy regularly to stay informed about how we are protecting your personal information.

Contact Us

If you have any questions or concerns about our privacy practices, please contact us at info@doctrue.in.DocTrue - Your time is now to enhance the pre-visit experience for your patients, automate your OPD, reduce no-shows, increase appointments, and boost your revenue by 3.5x today.© 2025 DocTrue Technologies Pvt. Ltd.